Secure login

a) Secure connection to NeteraPay.eu

You can check if you are on a fake website by looking at the URL bar (address bar) of your internet browser. Click on the lock icon for details. After clicking on the lock icon in the URL bar of the Chrome browser, you will see information on the neterapay.eu page that the connection is secure.

b) Keep your software up to date

Update your devices operating system and web browser regularly.

c) Secure password for logging into your wallet

A secure password should contain a combination of upper and lower case letters, numbers and special characters (back, period, etc.) and be at least 8 characters long. You can generate a secure password, for example, using Avast password generator. Only use your own computer / mobile / tablet to log in to the e-wallet.

Two-factor authentication

In order to log in to your wallet and to authorize outgoing payments from the wallet, in addition to your username and password, you must also enter an SMS code that will be sent to your registered phone number. Do not share the SMS code with anyone.

Phone security

  1. Use an automatic screen lock with a short interval.
  2. Secure your phone with a PIN, password, gesture or biometrics.
  3. Never hand over an unlocked phone to someone you don't trust 100%.
  4. Only install apps from Google Play / Apple Store.
  5. Use an antivirus on your mobile as well.

Security of Retaxa mobile payments

  1. Secure access to the SIM card with a PIN.
  2. If you have children, disable the use of paid services on their number.
  3. Never give the M-Payment authorization PIN that you receive via SMS to anyone.
  4. Further recommendations for the safe use of this type of payment can be found on the website platmobilem.cz.

Overview of payments made and not made

  1. When each deposit or withdrawal request is made to/from the wallet, a notification is sent to the registered e-mail. Another notification is sent if the payment is successfully completed.
  2. To view an overview of successfully completed payments, log in to your neterapay.eu wallet and click the Transaction History button.
  3. To view an overview of payments that have not been completed successfully, log in to your neterapay.eu wallet and click the Unaccounted for transactions button.
  4. If you suspect that a person other than you has initiated the payment request, please contact us.

Kontakt pro případ podezření na bezpečností hrozbu

For questions, requests for support and notification of anomalies or problems in the area of ​​security of using the NeteraPay electronic wallet, please contact us at info@neterapay.eu.

More information

You can read about current threats in the world of online finance, for example, on the website of Komerční banka. The dangers of phishing attacks are well described on Microsoft's website.